Terms and Conditions

Terms and Conditions

Last updated: October 13, 2020


Snaptakeaway is a service owned and provided by Retail Merchant Services Limited which is a company registered in England & Wales with company number 06079704, whose registered office is at Matrix House, North Fourth Street, Milton Keynes, Buckinghamshire, MK9 1NJ. Our service provides a way for you to send your orders (an Order or Orders) for one or more products (a Product or Products) that are displayed on this Site to a merchant in the UK (a Merchant).

Returns and Refunds

The legal contract for the supply and purchase of Products is between you and the Merchant with whom you place your Order. Therefore we cannot guarantee that the Products will be of satisfactory quality or without fault and by placing an Order for the Products you acknowledge that we have no control over or liability for the actions or omissions of the Merchant. Should the Merchant fail to provide Products of satisfactory quality or acknowledge your Order you acknowledge that your right of recourse (for both refunds and the return of Products) is directly against the Merchant whose actions may include, but are not limited to, providing a refund for the Products purchased.

Cancelling or Amending Your Order

By placing an Order through the Site, you warrant that you are at least 18 years old and legally capable of entering into binding contract with our Merchant customer. Once you have submitted your Order and your payment has been authorised, you may not change or cancel your Order, nor will you be entitled to a refund. Please note that where payment made by you is not authorised by our secure payment gateway partner, your Order will not be processed or communicated to the Merchant. If you wish to change or cancel your Order, you must contact the Merchant by telephone using the Merchant’s contact details as set out on the Site. However there is no guarantee that you will be able to reach the Merchant, or speak to someone at the Merchant, or that the Merchant will agree to your request.

If the Product(s) which you are purchasing from the Merchant are consumable and you have a specific food allergy or intolerance, you must contact the relevant Merchant directly to check that the food is suitable for you, before placing your Order. We cannot guarantee that any of the Products sold by the Merchant are free of allergens and/or suitable for persons with particular allergies or intolerances.